I’m trying to upgrade from Drobo Dashboard 1.6.7 to 1.6.8. I logged into my Mac as an administrative user. I tried to uninstall Dashboard 1.6.7 by clicking on Drobo_Dashboard_uninstall.app in my /Library/Application Support/Data Robotics/Drobo Dashboard directory. The uninstaller prompts me for my administrative password, which I enter. I assume it’s the same password as my Mac’s administrative password. However, I get the message “Incorrect password. Please try again.”. What gives? I tried my Mac’s administrative password (a user with Admin privileges), but the Dashboard uninstaller won’t take this password. What’s the deal with that? Am I supposed to be entering some other Administrative password that is not the password of my Mac’s admin user? Any other way I can install Dashboard 1.6.8? I was just following Drobo’s instructions on how to first delete the Dashboard 1.6.7 before installing 1.6.8. Oh, and I haven’t tried to upgrade to 1.6.8 from Dashboard itself, since 1.6.7 stopped detecting my Drobo’s (earlier versions had no trouble, but beginning with 1.6.7, Dashboard often says it can’t find my Drobos, even though Finder sees them just fine).
Very frustrating. Can’t even get the dang 1.6.7 uninstalled.
EDIT: I rebooted my Mac, and then I reran the Drobo uninstaller, and it took my admin password. Figures - have trouble with a Drobo app, just try rebooting…[hr]
Well, I updated to 1.6.8. I have two Drobo’s (2nd generation), each with 4 2TB drives (5.42 TB usable capacity per Drobo). Drobo Dashboard incorrectly reports the “Used Space” for both of them:
My first Drobo only has 1 partition. According to Finder, I am using 4.76 TB. Dashboard reports that I am using 4.33 TB.
My second Drobo has 3 partitions (created using Disk Utility per instructions from Drobo knowledgebase). 1 partition uses 1,679 GB, a second partition uses 992 GB and the 3rd uses 0 GB, for a total used space of 2,671 GB. However, Drobo Dashboard reports that I am only using 923 GB.
For my second Drobo, which has multiple partitions, Drobo Dashboard 1.6.8 does show “Partitioned Volume”, so it does recognize that it has multiple partitions.
However, for both my single partition Drobo and my multiple partition Drobo, 1.6.8 shows incorrect space usage for both Drobos.
Seems Drobo needs better developers/quality assurance personnel.