Dashboad Update 3.4.2 seems problematic

My DROBO indicated there was an update to the Dashboard. I downloaded version 3.4.2 and it couldn’t install but gave me a weird message:

The document “Drobo_Dashboard_Installer_3.4.2_109477.pkg” could not be opened. eSellHijack1.0b7Installer cannot open files in the “Installer package” format.

Can anyone advise me on this one, please?

I am having a similar issue with this update. I get an error message "this installer requires admin privileges to run.

I am the admin and it has never asked for this before so I am not sure what to do. The firmware update worked without a hitch. It is a year old iMac with lots of RAM and all OS up to date.

Hi, equally mine is a year old iMac with 64Gb of RAM. I noticed 1) that this is a beta update and 2) there was mention (in the updater winndow) of apps like KCN. I’ve never seen this sort of thing before so am a bit wary about the update. I’ve decided to give it a miss and hope that DROBO will investigate and / or release a non-beta update soon.

So here is something that worked for me just now. Right mouse click on the installer app to open package contents. In the contents will be the installer app. When I double clicked on it. it installed the dashboard no questions asked. Hope this works for you.

Hi again.

Thanks very much - worked fine for me too.

Regards, Richard

This did NOT work for me. :frowning: Whether double clicking the Installer from the dmg or double clicking the Installer app from within Show Package Contents, I continue to get the error message " The document “Drobo_Dashboard_Installer_3.4.2_109477.pkg” could not be opened. installer cannot open files in the “Installer package archive” format." Any other ideas?

Maybe try using Pacifist to open the installer package archive??

I tried Pacifist and it did not work either. I guess I’ll just never be able to update to the latest version of Drobo Dashboard. :frowning:

You have to open the DMG file first, then right-click on the Install.app to Show Package Contents.
In the Finder window open the Contents folder, then open the Resources folder.
Once you are in the Resources folder you can double-click on the Drobo_Dashboard_Installer_x.x.x_xxxxxx.pkg file and run your install.

That worked, thank you so much. I should have figured that out (but also it’s a shame it has to be so obtuse in the first place).