Drobo

Dashboad Update 3.4.2 seems problematic

#1

My DROBO indicated there was an update to the Dashboard. I downloaded version 3.4.2 and it couldn’t install but gave me a weird message:

The document “Drobo_Dashboard_Installer_3.4.2_109477.pkg” could not be opened. eSellHijack1.0b7Installer cannot open files in the “Installer package” format.

Can anyone advise me on this one, please?

#2

I am having a similar issue with this update. I get an error message "this installer requires admin privileges to run.

I am the admin and it has never asked for this before so I am not sure what to do. The firmware update worked without a hitch. It is a year old iMac with lots of RAM and all OS up to date.

#3

Hi, equally mine is a year old iMac with 64Gb of RAM. I noticed 1) that this is a beta update and 2) there was mention (in the updater winndow) of apps like KCN. I’ve never seen this sort of thing before so am a bit wary about the update. I’ve decided to give it a miss and hope that DROBO will investigate and / or release a non-beta update soon.

#4

So here is something that worked for me just now. Right mouse click on the installer app to open package contents. In the contents will be the installer app. When I double clicked on it. it installed the dashboard no questions asked. Hope this works for you.

#5

Hi again.

Thanks very much - worked fine for me too.

Regards, Richard