When doing network transfers (possibly also local transfers but I haven’t noticed) today the drobopro frequently completely stops dead during mid transfer. This is happening with both read and write operations. It pauses with no throughput for a number of seconds (seemingly random) and then starts up again. It is not a network problem as other disks attached to the same server don’t have these issues – in fact a single FW400 drive that’s attached to the same server has literally more than double the throughput (even when the drobopro has completely dropped) and hasnt’ stuttered once in 3 years.
It’s really annoying as I can’t:
- listen to music – I moved my iTunes library over today and within a 5 minute long song I just experienced about 10 complete stops in music. Sometimes 1 second, sometimes up to 10 seconds of silence.
- Watch videos. Dropped frames all over the place. A couple of times it’s even crashed VLC and Quicktime because the source “went away”
- edit/playback video in final cut pro – it constantly loses frames or just plain stops in mid playback
I’m running the latest version of firmware and dashboard as of yesterday. My drobopro is connected via FW800 (because iSCSI doesn’t work on OSX 10.5.8 PPC, instant kernel panic). It’s not under heavy load, there are 2 write operations happening (from the same machine over the network). Getting a sum total of 10-15MB/second combined on these operations (one is a straight file copy, other is a CCC disk clone).
Also just dragging a single tiny file (< 1 MB) into a folder it pauses my machine enough to give me a spinning beachball for a couple of seconds before it copies. This machine is NOT out of resources – it’s an 8-core Mac Pro w/16G of ram + 4 raided SATA drives. This only happens when copying to the drobopro.
Is anyone else here seeing similar issues?
P.S. It’s been over 24 hours since I initiated my first support request, no response back from Drobo as of yet aside from the initial automated email. I’ll have to initiate a couple more after today’s mess apparently, sigh. For a product with “pro” in the name it’s feeling anything but at this point. I have to say that so far I’m extremely disappointed in this product and hoping that things get better from here. I’ve committed to reviewing this hardware for a couple of largish websites (one really large one for pro photographers) and at this point in the game it’s getting a miserably failing grade! Do I have a defective unit here?