Can't Reset Login Password

My Drobo FS reopen power, need login adminstrator password, But I dont remenber administrator password, I choice forget password and user my drobo account username & password , Drobo Dashboard show Error "Drobo user support account not found . Please check your credentials and ensure that you have an active internet connect.

hi loischiang, i found a knowledgebase article that might help you here:
if you try having a go at the steps there when you get some time, does that help you get what you need?