Can't access files

Drobo - End of Sale Drobo FS
1

Ok, so to start off, I did open a support ticket, to which they will get back to me on Monday or Tuesday.

I cannot get into my Drobo FS, all i get from the dashboard is

Almost There.... Your Drobo FS is in the finale stage of starting up. This will only take a few more seconds.

I’ve rebooted the device, reinstalled dashboard, removed all the drives from the drobo and let it boot up with nothing.

I don’t have anything on the device that i couldn’t stand to loose (have the same data on two other drives) but it is a little sad that the Drobo FS didn’t even last a week without me loosing everything on it.

Just as a side note the Dashboard and Drobo both report that the data is healthy and intact.

2

Can you see the drobo on the network under the networking?

Can you hit the IP?

3

Ok, just to give an update on the situation. I couldn’t see it under networking and also SSH’ing into the box failed. The Dashboard reported all drives are green and i could reboot/shutdown and flash the lights from the dashboard so the dashboard was seeing the drobo. I use Win 7 and a Mac both dashboards reported same thing.

As of right now the Drobo FS is working great and my data was not touched and everything is working perfectly.

Now to how i fixed it, after going through all the steps with Drobo Tech yesterday i started trying to think of ways to fix it myself today. Reset was an option since i had double backups of all data on the Drobo but seeing as the Drobo is exactly a week old, having to loose all the data on it was not a great comfort in the drobo. Since the dashboard was seeing the Drobo i figured it had to be something with the system files loaded onto the drives, luckily Drobo allows you to manually force a firmware and doesn’t block you from reloading the same version firmware (as some devices do). I re-uploading the same firmware on the drobo and BINGO everything works perfectly.

Drobo techs no have a diag file from during the problem and after i fixed it so hopefully they will be able to find out what happened and fix it in a new firmware to prevent it from happening again.

4

Hello, sorry to bump this old topic but I am having the exact same issue, can someone tell me how to re-upload the same firmware on the drobo?

Edit: Nevermind, just did it and it fixed the issue…oh my god I nearly had a heart attack lol

5

Did you do it with the drives inserted?[hr]
I just tried to do it with the drives inserted, but it won’t let me.
I’ve re uploaded the firmware 3 times, (twice from a mac once from Win7) and had no luck getting this up and running.

6

I am having the same issue, and the described fix did not work for me either.

7

Support have been working on this for me for around a month now, but I’ve got no resolution.

They’ve tried special firmware to check/repair the disks, have reinstalled production firmware multiple times. Still no result.

The next step support have asked for is for me to send the disk pack to them. I don’t htink I’ll do this, rather than wasting any more time I’ll do what I can to recreate the data I had. Thankfully all the important stuff has other backups.

8

I understand that you’d rather not be without your disks or data - but if support can’t have the engineers look at what happened, they won’t be able to fix it so it doesn’t happen again either…