Drobo

Cannot update firmware on one of my 2nd Gen Drobo's

I updated the firmware on one of my 2nd Gen Drobo’s no problem, but the second Drobo update keeps failing. I am using Win XP Pro with Drobo 2nd Gen firmware v1.3.7 connected USB.

It says “There is new version (v1.4.1) available, would you like to update.” Click YES

Then says “Complete and stop any data transfers. Drobo will shut down and restart after new firmware is installed.” There is no data being transfered so I clik OK.

It then says “File downloading in progress…” then “Update in progress…” then red popup says “Drobo firmware update was unsuccesful”.

I also tried downloading update and then clicking CTRL+Check For Updates but that also failed.

Any help appreciated. Thanks

Here is relevant parts of Diag file based on time:

[code]=================================
TMDiags_ Error Tracing

TM: 00000124 12\13 13:41:43 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:41:43 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 0000080c 12\13 13:41:43 Error - UThread::EndThread() - Terminating thread 80c
TM: 00000124 12\13 13:41:48 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:41:48 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:41:53 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:41:53 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:41:58 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:41:58 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:03 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:03 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:08 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:08 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:13 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:13 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000d6c 12\13 13:42:13 Error - NetSocket::Send: got error 10053 sending data
TM: 00000d6c 12\13 13:42:13 Error - DDClientProxy::RebroadcastUpdate - Error sending to client. Client died
TM: 00000d6c 12\13 13:42:13 Error - UThread::EndThread() - Terminating thread d6c
TM: 00000124 12\13 13:42:18 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:18 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:23 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:23 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 000009c8 12\13 13:42:23 Error - UThread::EndThread() - Terminating thread 9c8
TM: 00000b78 12\13 13:42:23 Error - ServiceCmdRouter::RouteCommand() - Device with ID not found
TM: 00000b78 12\13 13:42:23 Error - UThread::EndThread() - Terminating thread b78
TM: 000003a8 12\13 13:42:23 Error - UThread::EndThread() - Terminating thread 3a8
TM: 000000f0 12\13 13:42:24 Error - ServiceCmdRouter::RouteCommand() - Device with ID not found
TM: 000000f0 12\13 13:42:24 Error - UThread::EndThread() - Terminating thread f0
TM: 000009a4 12\13 13:42:24 Error - UThread::EndThread() - Terminating thread 9a4
TM: 00000124 12\13 13:42:28 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:28 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:33 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:33 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:38 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:38 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000a24 12\13 13:42:38 Error - UThread::EndThread() - Terminating thread a24
TM: 00000124 12\13 13:42:43 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:43 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:48 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:48 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:53 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:53 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000124 12\13 13:42:58 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:42:58 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000118 12\13 13:42:58 Error - UThread::EndThread() - Terminating thread 118
TM: 00000124 12\13 13:43:03 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:43:03 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
… repeated for a bunch of lines …
TM: 00000124 12\13 13:45:43 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:45:43 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
TM: 00000fd0 12\13 13:45:45 Error - UThread::EndThread() - Terminating thread fd0
TM: 00000124 12\13 13:45:48 Error - DSvcSessionMonitor::EnumSessionIds - WTSEnumerateSessions failed with error = 1702
TM: 00000124 12\13 13:45:48 Error - DSvcSessionMonitor::HandleTimeoutEvent() - EnumSessionIds() failed.
Application Log

=================================
DDDiags_ Error Tracing

DD: 00000d9c 12\13 13:28:28 Error - CapacityPresenter::UpdateVMButtons() - No device selected
DD: 00000d9c 12\13 13:28:28 Error - StatusPresenter::UpdateDeviceDetailsList() - No device selected
DD: 000006c4 12\13 13:28:28 Error - GLGraphic::LoadBitmap() - Failed to load image Empty
DD: 000006c4 12\13 13:28:28 Error - GLGraphic::LoadBitmap() - Failed to load image Empty
DD: 000006c4 12\13 13:28:28 Error - GLGraphic::LoadBitmap() - Failed to load image kUIImage_ActionTextBackground
DD: 00000578 12\13 13:28:29 Error - DeviceTitlePresenter::UpdateLoginLabel() - No device selected
DD: 000006c4 12\13 13:28:32 Error - GLGraphic::LoadBitmap() - Failed to load image kUIImage_StatusBackground
DD: 00000410 12\13 13:29:39 Error - DeviceTitlePresenter::UpdateLoginLabel() - No device selected
DD: 00000e44 12\13 13:29:39 Error - StatusPresenter::UpdateDeviceDetailsList() - No device selected
DD: 00000e44 12\13 13:29:39 Error - StatusPresenter::UpdateStatus() - No device selected
DD: 00000e44 12\13 13:29:39 Error - StatusPresenter::UpdateDataProtection() - No device selected
DD: 000008b8 12\13 13:29:39 Error - DeviceTitlePresenter::UpdateLoginLabel() - No device selected
DD: 00000e90 12\13 13:29:42 Error - MenuPresenter::OnStandby() failed to standby the device 0dc083322759.
DD: 00000250 12\13 13:37:08 Error - DeviceTitlePresenter::UpdateLoginLabel() - No device selected
DD: 00000a2c 12\13 13:42:23 Error - CapacityPresenter::UpdateVMButtons() - No device selected
DD: 00000a2c 12\13 13:42:23 Error - StatusPresenter::UpdateDeviceDetailsList() - No device selected
DD: 00000268 12\13 13:42:23 Error - GLGraphic::LoadBitmap() - Failed to load image Empty
DD: 00000268 12\13 13:42:23 Error - GLGraphic::LoadBitmap() - Failed to load image Empty
DD: 00000268 12\13 13:42:23 Error - GLGraphic::LoadBitmap() - Failed to load image kUIImage_ActionTextBackground
DD: 00000f2c 12\13 13:42:25 Error - DeviceTitlePresenter::UpdateLoginLabel() - No device selected[/code]

BUMP

Additionally I realized that I cannot put the Drobo into standby mode from Drobo Dashboard.

Anybody have any ideas?

THanks

Sorry. We aren’t ignoring you, I just don’t have a clue.

No help from DR Support?

same problem - any solutions?
I have taken all the drives out
reset the device twice
restarted
updated manually

still says ‘unsuccessful’

How about 1.4.0 instead of 1.4.1? I know a few other people here had issues with 1.4.1.

Can you update 1.3.7 to 1.4.0 successfully?

Thanks for the reply :slight_smile:

I found a link for Drobo_Firmware_1-4-0, and it doesn’t work :frowning:

What could you possibly do in this case when a manual update doesn’t work?

Any ideas?

hi, im also on 1.3.7 firmware
and 1.7.3 dashboard.

(i was thinking of upgrading too, but “only” if i have to)
for example i have 4 x1tb drives, and was going to swap some out to put in bigger 1.5tb drives and possibly 2tb drives later)

but, as the current setup works just fine, im not going to upgrade for the sake of it…

just wondering, can you still use the drobo currently? and do you specifically need to upgrade it?[hr]
(in fairness to you, if the product offers you an upgrade, the upgrade path/update should work flawlessly and ceamlessly full stop and not trying to make excuses for that… just that saying “if it aint broke dont fix it”)

Please log into our support site at http://support.drobo.com/app/utils/login_form/redirect/ask and open a support incident. Be sure to include a diagnostic file from the problem Drobo to expedite support.

what was the outcome jsherk?
(and where did all these snoki posts come from lol :smiley: