Searched around this forum and didn’t see this issue…
So I plug in my 2 year old 5D with the thunderbolt cable, doesn’t mount. Strange as that never happens, open up dashboard. Sees the Drobo 5D yet has red around it and critical status. Drobo has green power light in the lower left corner and the top drive bay light is Red. I have 4 drives plugged in, never had an issue with my Drobo before this.
-Restart 5D and Macbook, same status green power light and red drive bay light.
-Update Dashboard, same status
-Update firmware on 5D, same status.
-Power down and remove drives, same status.
-Put drives in and boot back up, same status.
-Plug in with USB cable, same status.
Seams like something went bad with the just the portion that deals the hard drives.
Opened up a ticket with Drobo Tech Support, and sent in Diagnostics Log File.
They emailed me some general questions that could have been answered by looking at the log file, sent them back anyway but called to talk to a real person to resolve this issue faster as I need to get back to work with the files on the Drobo ASAP. Tech on the phone looks at the Log says the unit needs to be replaced and since its out of warranty and I don’t have DroboCare theres nothing they can do… No discount code to say hey sorry our product stopped working heres some help with the next one? Make sense as they don’t need to because you are going to go buy a new one since all your data is in their proprietary format!
Anybody here have this problem or have any solutions? Can you send it back and have them fix it? Doesn’t seam like it would cost much for just a new circuit board. Are there ways to get spare parts to replace the main board in the Drobo? I would rather not spend the money on a new one when its not completely dead.
Kind of ironic when the product you buy to protect yourself from failure fails…
Any info would be greatly appreciated!