Boot Loop - Help Please

Drobo - End of Sale Drobo 5N
1

My drobo 5N is in a boot loop. I didn’t do anything. Sometime this morning while I was at work it stopped responding. It froze on bootup, same after multiple attempts. I had to remove one of the drives for it to even finish booting up. Once booted up, about 1 minute after all seemingly “normal” (at this point all the remaining drives are flashing green/yellow because of the one missing drive), it shuts down and reboots. It would repeat this forever.

The diagnostic report shows (with repetitive nonsense removed):

DD: 00001b80 11\06 19:47:59 Error - UXMLDocument::LoadXML() - Failed to load the document. Line = 0, LinePos = 0, Reason = XML document must have a top level element.

DD: 00001b80 11\06 19:47:59 Error - UXMLDocument::LoadXML() - Failed to strip invalid char from the xml string:

… (no, it doesn’t show what the xml string is)

DD: 00001b80 11\06 19:50:11 Error - DroboDevice::SendCommand() - Failed to send the command with error 1

DD: 00001b80 11\06 19:50:11 Error - StatusPresenter::UpdateSysInfo failed to retrieve config for the device drb125201a00441 because of kAlertString_Failed

DD: 00001b80 11\06 19:50:31 Error - DroboDevice::SendCommand() - Failed to parse the response XML

DD: 00001b80 11\06 19:50:31 Error - DroboDevice::SendCommand() - Failed to send the command with error 9

DD: 00001b80 11\06 19:50:31 Error - StatusPresenter::UpdateSysInfo failed to retrieve config for the device drb125201a00441 because of kAlertString_BadXML

2

hi howard, can i check was this from the dashboard diagnostics logs?
if it was from the dashboard logs, have you been able to raise a ticket with the support teams in case they can pimpoint what is causing it?

3

Did you get a resolution to this?

4

let’s hope it is not looping for 7 years :wink: