At least the fan works

It’s a little noisy, but when I plug my 5N2 in the fan fires up. which is great… Happy that the drives are being kept cool. Except they’re not going to get warm because they’re not spinning up - nothing other than the fan seems to power on - the power switch doesn’t seem to do anything…

1 Like

Hi @gswarbrick

Sorry to hear about your problematic Drobo.

My recommendation would be to first try to recover your data, if you have no other backup. To do so, you’d need to find another Drobo 5N2 (I think another recent 5-bay Drobo might also work) to put your disk pack into so you can hopefully access your data there and back it up to another location.

Now, onto your Drobo problem. If your Drobo is new enough, it might still be under warranty. You can contact Drobo support to see if they can help you. If you’re out of warranty, you may want to think about buying Drobo Care to get service.

If you want to troubleshoot it yourself, you can put in some new drives and see if you get different results. You also mentioned that the power switch doesn’t seem to do anything. You might have a faulty power brick, though it sounds like some power delivery mechanism is broken internally. If you’re feeling brave, you can try to take apart your Drobo (there are some videos online) to see if anything is loose inside, or if you notice anything else amiss.

Maybe some other forum members might have some ideas.

Good luck!

Dom

Mine is exactly in the same state. I came here to find out if I can simply transfer the drives to another 5N2 and be on my merry way.

Trouble for me is twofold: 1) I don’t know if I can do this (hoping someone in the community can answer this definitively, not with a “that sounds like it should work, but I’ve never done it” type answer), and 2) I can’t find any 5N2 through the channel. CDW seems to have them on perpetual backorder.

You can definitely migrate a disk pack from a 5N to a 5N2. This is officially supported by Drobo:

I actually did this from my old DroboFS to my new Drobo 5N2.

Here are specific instructions for your use case:

Your biggest challenge will be finding a 5N2. It’s virtually impossible. I had to buy a used one last year.

1 Like

5N2 to 5N2 shouldn’t be a problem. I think you have to install them in the same order - I certainly would - but it should work. The trick is finding another 5N2. I’m no further on. I have found a 5C but, while I can’t see any reason why the disk pack format should be different from one to another, I can’t find a definitive answer as to whether I can put my 5N2 disks into a 5C…