Arghhh. Crash mid update.

lotech · January 6, 2010, 12:57am

I’m currently having issues submitting this support ticket so I thought I might post it here to see if anyone else has some input, the fact I can still acess the Drobo Pro is good but I worry about restarting the comp or the drobo could lead to issues -

I was doing a manual update from 1.1.3 -> 1.1.4 via the newly released dashboard (1.6.7) on our G5 via iSCSI when dashboard crashed (os-x log below). I reopened the Dashboard but it doesn’t connect to the drobo any more.
My main concern is if my data is safe. I don’t want to shut down the drobo to find when it restarts I lose everything. As of right now the Drobo is still mounted and never restarted itself to complete the update. I can access files on the drive and use it normally.

Process: Drobo Dashboard [405]
Path: /Applications/Drobo Dashboard.app/Contents/MacOS/Drobo Dashboard
Identifier: com.datarobotics.drobodashboard
Version: 1.6.7 (1.6.25454)
Code Type: PPC (Native)
Parent Process: launchd [115]

Interval Since Last Report: 10901852 sec
Crashes Since Last Report: 347
Per-App Interval Since Last Report: 626 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2010-01-06 11:15:58.734 +1300
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: DBF22CBF-232A-4BDD-B0F0-B75398B26992

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x0000000091105af4
Crashed Thread: 3

Application Specific Information:
objc[405]: FREED(id): message _argInfo: sent to freed object=0x1710ca80

Thread 0:
0 libSystem.B.dylib 0x950dcc08 __semwait_signal + 8
1 libSystem.B.dylib 0x950dca1c nanosleep$UNIX2003 + 188
2 com.apple.Foundation 0x902c9640 +[NSThread sleepUntilDate:] + 160
3 …datarobotics.drobodashboard 0x0004d074 +[AsynchronousTask Run:withCallback:withTaskCompleteCallback:withParameters:withProgress:withProgressTitle:withProgressText:withTimeout:] + 512
4 …datarobotics.drobodashboard 0x00021f7c -[HUA SelectAnUpdate] + 924
5 …datarobotics.drobodashboard 0x000669a0 -[Advanced Utilities_UpdateGroup_CheckButton_Click:] + 368
6 com.apple.AppKit 0x91348354 -[NSApplication sendAction:to:from:] + 104
7 com.apple.AppKit 0x91348288 -[NSControl sendAction:to:] + 92
8 com.apple.AppKit 0x913477a0 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1584
9 com.apple.AppKit 0x913470d8 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 516
10 com.apple.AppKit 0x91346a14 -[NSControl mouseDown:] + 804
11 com.apple.AppKit 0x913452d8 -[NSWindow sendEvent:] + 4512
12 com.apple.AppKit 0x9131867c -[NSApplication sendEvent:] + 3256
13 com.apple.AppKit 0x912858d4 -[NSApplication run] + 800
14 com.apple.AppKit 0x91256298 NSApplicationMain + 440
15 …datarobotics.drobodashboard 0x00032d80 main + 1656
16 …datarobotics.drobodashboard 0x00006bb0 _start + 744
17 …datarobotics.drobodashboard 0x000068c0 start + 44

Thread 1:
0 libSystem.B.dylib 0x950d6378 mach_wait_until + 8
1 libSystem.B.dylib 0x951616ec nanosleep + 324
2 …datarobotics.drobodashboard 0x00014064 HostLibrary::Transport::ManageBroadcasts(void*) + 1192
3 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 2:
0 libSystem.B.dylib 0x95139d74 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x90ce7808 __CFSocketManager + 764

Thread 3 Crashed:
0 libobjc.A.dylib 0x91105af4 _objc_error + 96
1 libobjc.A.dylib 0x91105b4c __objc_error + 84
2 com.apple.CoreFoundation 0x90d4e7b8 +[NSInvocation invocationWithMethodSignature:] + 164
3 com.apple.CoreFoundation 0x90d4f578 forwarding + 532
4 com.apple.CoreFoundation 0x90d4f744 _CF_forwarding_prep_0 + 212
5 …datarobotics.drobodashboard 0x000bfb54 -[DObjSvcClient dobj_getNextESAEventType] + 296
6 …datarobotics.drobodashboard 0x000b3e54 ESAEventPollingThreadRoutine(void*) + 1264
7 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 4:
0 libSystem.B.dylib 0x950d61f8 mach_msg_trap + 8
1 libSystem.B.dylib 0x950dd11c mach_msg + 56
2 com.apple.CoreFoundation 0x90cdc394 CFRunLoopRunSpecific + 1812
3 com.apple.Foundation 0x90297d50 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 280
4 com.apple.Foundation 0x90240d84 NSThread__main + 1004
5 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 5:
0 libSystem.B.dylib 0x950d61f8 mach_msg_trap + 8
1 libSystem.B.dylib 0x950dd11c mach_msg + 56
2 com.apple.CoreFoundation 0x90cdc394 CFRunLoopRunSpecific + 1812
3 com.apple.CFNetwork 0x904f53b0 CFURLCacheWorkerThread(void*) + 288
4 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 6:
0 libSystem.B.dylib 0x950dcc08 __semwait_signal + 8
1 libSystem.B.dylib 0x950dca1c nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x950dc94c usleep$UNIX2003 + 68
3 com.apple.AppKit 0x912e7e64 -[NSUIHeartBeat _heartBeatThread:] + 1840
4 com.apple.Foundation 0x90240d84 NSThread__main + 1004
5 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 7:
0 libSystem.B.dylib 0x950d61f8 mach_msg_trap + 8
1 libSystem.B.dylib 0x950dd11c mach_msg + 56
2 com.apple.CoreFoundation 0x90cdc394 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x90cdcc1c CFRunLoopRun + 60
4 com.apple.DesktopServices 0x94fbd520 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 104
5 …ple.CoreServices.CarbonCore 0x93f5b428 PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 8:
0 libSystem.B.dylib 0x950d61f8 mach_msg_trap + 8
1 libSystem.B.dylib 0x950dd11c mach_msg + 56
2 com.apple.CoreFoundation 0x90cdc394 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x90cdcc1c CFRunLoopRun + 60
4 com.apple.DesktopServices 0x94fbd69c TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 176
5 …ple.CoreServices.CarbonCore 0x93f5b428 PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 9:
0 libSystem.B.dylib 0x950dcc0c __semwait_signal + 12
1 libSystem.B.dylib 0x9511946c _pthread_cond_wait + 1580
2 …ple.CoreServices.CarbonCore 0x93f5d644 TSWaitOnCondition + 132
3 …ple.CoreServices.CarbonCore 0x93f3b9c0 TSWaitOnConditionTimedRelative + 204
4 …ple.CoreServices.CarbonCore 0x93f5d200 MPWaitOnQueue + 272
5 com.apple.DesktopServices 0x94fc8bf4 TNodeSyncTask::SyncTaskProc(void*) + 88
6 …ple.CoreServices.CarbonCore 0x93f5b428 PrivateMPEntryPoint + 76
7 libSystem.B.dylib 0x951180c4 _pthread_start + 316

Thread 10:
0 libSystem.B.dylib 0x95117904 kevent + 12
1 com.apple.CoreFoundation 0x90cb3a48 monitor_file_descriptor + 240

Thread 11:
0 libSystem.B.dylib 1 com.apple.CoreGraphics 2 com.apple.CoreGraphics 3 com.apple.CoreGraphics 4 libRIP.A.dylib 5 com.apple.CoreGraphics 6 com.apple.AppKit 7 com.apple.AppKit 8 com.apple.AppKit 9 com.apple.AppKit 10 com.apple.AppKit 11 com.apple.AppKit 12 …datarobotics.d 13 …datarobotics.d 14 com.apple.Foundation 15 com.apple.CoreFoundation 16 com.apple.Foundation 17 …datarobotics.d 18 com.apple.Foundation 19 libSystem.B.dylib 0x951223f4 CC_MD5_Update + 872
0x91ac3d70 initialize + 960
0x91ac36fc createColorTransform + 84
0x91ac365c CGWindowColorTransformCreate + 36
0x92669dc4 __CGWindowContextDelegateCreate + 136
0x91ac12c8 CGWindowContextCreate + 196
0x913341cc -[NSWindowGraphicsContext _initWithWindowNumber:scaleFactor:] + 120
0x913340d4 -[NSWindow _threadContext] + 584
0x9126f84c -[NSWindow _postingDisabled] + 40
0x9126f7e4 -[NSWindow setViewsNeedDisplay:] + 72
0x9126a9a8 -[NSView setNeedsDisplayInRect:] + 364
0x913b2f54 -[NSProgressIndicator stopAnimation:] + 96
robodashboard 0x0004d138 -[AsynchronousTask AsynchronousTaskWrapper:] + 136
robodashboard 0x0004ca64 -[ThreadWorker runPrimaryTask:] + 116
0x9026eaf8 __NSFireTimer + 144
0x90cdc818 CFRunLoopRunSpecific + 2968
0x9026ea38 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 168
robodashboard 0x0004c994 -[ThreadWorker startThread:] + 432
0x90240d84 NSThread__main + 1004
0x951180c4 _pthread_start + 316

Thread 3 crashed with PPC Thread State 32:
srr0: 0x91105af4 srr1: 0x0002f030 dar: 0x5a449000 dsisr: 0x42000000
r0: 0x91105af4 r1: 0xf0113830 r2: 0xa08572ac r3: 0x00000000
r4: 0x80808080 r5: 0x00000000 r6: 0x80808080 r7: 0x00000000
r8: 0x00000000 r9: 0x17128bf8 r10: 0xffffff0f r11: 0xa0344844
r12: 0x950de940 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00130000 r19: 0x00100000
r20: 0x00130000 r21: 0x0027a820 r22: 0xf0113e08 r23: 0x00000000
r24: 0xf01139e8 r25: 0x9112f914 r26: 0x1710ca80 r27: 0x17128d90
r28: 0x1710ca80 r29: 0x00000195 r30: 0x1713d410 r31: 0x91105aa4
cr: 0x82002242 xer: 0x00000000 lr: 0x91105af4 ctr: 0x950de940
vrsave: 0x00000000

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Docchris · January 6, 2010, 8:54am

i guess you mean incase a partially flashed firmware damages your diskpack?

if you are worried, turn off drobopro

pull out ALL of your drives - they are a complete set

with the drives out - turn it back on - and then you can see if drobopro can boot and it if it recognised by your mac, if it is, then the update either worked, or it had a failsafe and it is still using the old firmware. eitherway you will be safe to power it down and re-insert all of your disks. and power it back up to get back to normal.

bhiga · January 6, 2010, 10:41am

Just to emphasize, the drive removal and re-insertion should both be done powered down.
So Drobo Pro will either boot with all drives of the pack, or none.

lotech · January 6, 2010, 7:58pm

Thanks - that was the useful tip I was hoping for.

Docchris · January 6, 2010, 8:04pm

im guessing it worked then?

lotech · January 6, 2010, 8:35pm

It sure did - thanks
There were a few minutes after removing the drives, confirming the firmware update and then plugging it all back in where I did the ‘did I just loose everything’ stare but it would seem its the iSCSI connection that was failing to connect as a reason it wouldn’t mount. FW800 worked first time.

Docchris · January 7, 2010, 8:46am

glad to be of help

if you are exceptionally paranoid, i believe you can actually do the firmware update without having any drives in.

as usual always make sure your drobo/pro is powered down before removing or adding ALL the drives in your disk pack

hacker · January 8, 2010, 12:52pm

This should be documented as the default update instruction set, given my own experience and the possibility that a crash during a firmware update will leave the disk pack in a corrupted state.

Check the integrity of the disk pack using your OS “check disk” tools
Cleanly shut down the Drobo
Pull the disks and maintain the disk pack order
Upgrade the firmware
Cleanly shut down the Drobo after the update
Power on the Drobo with the new firmware and ensure that the Drobo boots completely
Reinsert disk from original disk pack, in the correct order

Docchris · January 8, 2010, 1:12pm

maintaining disk pack order isnt necessary (unless one of your disks has a fault which precludes it from being hte first disk) as drobo reads the information from the disks at boot.

lotech · January 8, 2010, 9:09pm

I think you should have another step in there - shut down drobo - does the Drobo not start formatting the disks as a new pack if it’s on when you insert the disks?

Docchris · January 9, 2010, 9:50am

6b shoudl indeed be power down,

and 8. power up, 7 shoudl be done shutdown

but to answer your question, nNO>

it woul only re-initialise disks IF there was already a working disk pack in there.

if its powered on and empty - you can insert the first disk from your disk pack, and it will recognize it, mount it, and say “you have removed to many disks , please re-insert a disk” and you can carry on adding disks from the SAME pack, and it wont re-initialise them.

the reason NOT to do it this way, is once you have n-1 disks in - it will mount the pack and it will be in degraded mode (because you have the one last disk missing) and it will start trying to rebuild, then when you add the final disk, it will already have a rebuild underway, and will re-initialise the final disk, because the pack will have changed since that disk was last powered up, so you will probably have to wait for it to rebuild onto the last disk.

hacker · January 9, 2010, 6:56pm

[quote=“Docchris, post:11, topic:940”]
if its powered on and empty - you can insert the first disk from your disk pack, and it will recognize it, mount it, and say “you have removed to many disks , please re-insert a disk” and you can carry on adding disks from the SAME pack, and it wont re-initialise them.[/quote]

This is very curious… because that is most-definitely not what happens in reality.

I tried this with the help of someone at DRI support on the phone, brought up the Drobo with no disks in it, it prompted me to add disks. I added the first disk, it asked for more, I filled the remaining slots (all 4 slots), and it kept asking me to insert another disk.

Uhm… where? There are only 4 slots, why does it think I need to keep adding more disks?

So yes, something is definitely wrong in that process somewhere.

Docchris · January 9, 2010, 7:13pm

That was with a working supported pack, or with your broken & unsupported pack?

My point was more that it does wipe the first disk, which you have just confirmed (if it had wiped it then it wouldn’t ask for the rest of the pack!)

hacker · January 9, 2010, 7:19pm

I think you meant “…it does not wipe the first disk”