Adding files to the 5N2 and Drobo Access App is painfully slow

Hi, new here, just purchased and setup a Drobo 5N2. I am running a WIN 10 machine and I noticed the Drobo shows up twice under the Network Locations, the “Drobo root” folder has Libraries in it, for some reason I cannot add to those or make new folders. The “Public” location folder, I can put data in there. Is there a reason for this? I am new to NAS so please bare with me.

Also I have the Drobo Access Android app on a Samsung Galaxy S8, for some reason it is very slow to access files even over my own home network. I have high-speed internet at 400MB down package.