Has anyone had experience with DroboCare? I had a problem with my Drobo after hours and when I called support I was re-directed as a DroboCare customer to a phone number in Singapore that is not a good number. Checked to make sure I had gotten the number right several times and called it several times with the same result.
I contacted Drobo tech support and Drobo corporate several times yesterday about what number to call after hours for DroboCare and still today no one has been able to provide a number for me. Everyone says they are researching it.
Does anyone have any knowledge of why this is happening?
I will have the after hours messaging reviewed to ensure that it is providing you with the correct support number. I am sorry you had experienced issues accessing support in the after hours. Please let support know if you have any further questions, again we apologize for the inconvenience.