Drobo

Access to dashboard remotely

I currently have a Drobo 5N set up at one location, which I’m not at everyday. What I’m trying to do is create shares, add users and set up passwords remotely, or from a different location by opening the dashboard and making those changes. When I open the dashboard from a different location on laptop, it doesn’t recognize or find the 5N that is set up at another location. Is that normal? I can access files from a browser with not problem, but I need to get to dashboard for admin purposes. Can anyone comment on if that’s possible or what I need to do to accomplish.
Thanks