Drobo

5N was Critical, now just won't respond after disk repair

#1

Yesterday my 5N was “critical” in the dashboard but all drives showed green. And all of the capacity lights were off (should be at 60%). After searching around I finally did a drive repair and went to bed. When I got up my capacity lights were back up to 60% but now the drobo can’t be seen from the dashboard. I’ve rebooted the drobo, removed the accelerator card, uninstalled & reinstalled the dashboard, turned off the OS X firewall. Following another thread on here, I can ping it but nmap shows all ports are closed.

Since I had 2 days left on my extended warranty, I had contacted drobo about the “critical” issue. It’s been over 24 hours with no response so I can’t tell them about the new issue and that my drive capacity is back. Of course they made sure I had the latest firmware & dashboard. They sent one latest diagnostics to the “development team for review”.

#2

Drobo has been giving me tests to perform. Just plugging & unplugging the network cable might get it to listen. Still not happening. Another test was to power down, remove all drives, & do the same tests. Basically after the drive repair which fixed the mounting issue, this 5N is ignoring network connections.