Solid Yellow lights on 5N
I have a Drobo 5N 3x 4TB drives and 2 empty bays, running 3.3.0 (104675) dashboard version. on a Network with windows 8.1 and Mac OS 10.xx
I had just downloaded the Drobo Access and DroboPix Apps. Everything was working fine until I upgraded the firmware 4.1.2 manually, as the automatic connection wasn’t working for some reason. After restarting automatically all the bays have solid yellow, (well they look orange to me) lights and only the green power light on, no blue lights along the bottom. The Drobo cannot be discovered even though auto-discovery is enabled. I have tried setting the IP Address manually having noted this before updating the firmware and still nothing happens.
I can see the dashboard no problem but only the help / support and preferences menus. no shares, tools, etc and of course it can’t find the drobo.
After the first time I saw this I thought something was wrong so powered down the Drobo. I didnt remove any drives for fear there was actually some progress. So, I unplugged the power and network cables. Waited the usual count of 10 and plugged everything back in and cycled the Drobo back up. Nothing changed; all lights resumed their status as solid.
All the drives seem to be spinning and humming. Am I to presume that the firmware is taking 24hrs per 1TB to recovery or is there something else? Just a waiting game or what?
Any thoughts would be greatly appreciated.
I have looked at the logs and I got a feeling it ain’t good. Not that I know what I am looking at. other than the words Error.
DNASShareManager::ManageNASDevice - console user is null. Not adding share info for ESA
NetUDPSocket::Send: got error 10049 sending data
ESANASDevice::ESANASDevic Error connecting. Removing drb131401a00474.
TM: 00000a68 11\16 09:03:23 Error - PNPManager::AddESALUN - Failed to initialize the new device, deleting it
TM: 00000a68 11\16 09:03:23 Error - DNASAutoDiscoveryThread::HandleTimeoutEvent() - Failed to add the LUN for device
TMService::GetAllDevicesStatusXML() - Failed to load XML doc
Any help and thanks for taking a look at this.
Update day 3: powered down the drobo removed the drives slightly and then rebooted the drobo. Nothing changed.
Moved the drobo off the network and connected directly to the win computer. Uninstalled the dashboard, downloaded another 5N dashboard file from drobo.com reinstalled it. Drobo asked if I wanted the latest version of the dashboard 3.3.0 - downloaded this no issues. After the upgraded the drobo still can not be found.
Super frustrated that upgrading the firmware could cause this major issue.