I can no longer get any applications to install via the Dashboard (they all uninstalled fine). I know how to manually install the apps and have done so in the past but I don’t like the complexity of it and want the simplicity that Drobo promises of installing via the dashboard.
I have read other posts and have attempted the delete the file “/mnt/DroboFS/Shares/DroboApps/.servicerc” and reboot method twice with no success. I’ve even deleted any other hidden files associated to app installs within that folder.
I’ve reinstalled the firmware manually a couple of times. I’m hoping someone here can help without me having to reset my drobo completely (considering a drobo pack can be moved to a new unit, i’m guessing that i can power down, remove drives, reset to factory, power down, re-insert drives and not lose my data)
I think installs were working before I installed a new router, but not sure why my router might block Drobo from downloading an app.
Log from droboappsLL.log when i use the Get Diags in Dashboard. I don’t know how to “check /mnt/DroboFS/System/tmp/locale.YL1q3X/wget.log for more information” as it says to in the log.
+ date +%Y-%m-%d %H-%M-%S
+ echo 2015-11-16 04-53-49: /usr/bin/DroboApps.sh install_app locale
+ _echo_end=1
+ _operation=install_app
+ shift
+ install_app locale
+ local _appName
+ _download_app locale
+ local _repoUrl=ftp://updates.drobo.com/droboapps/2.1/downloads
+ local _tmpDir=/mnt/DroboFS/System/tmp
+ local _tmpWgetDir=
+ local _result=0
+ local _force=0
+ [ -f /mnt/DroboFS/Shares/DroboApps/locale.tgz ]
+ [ ! -d /mnt/DroboFS/System/tmp ]
+ /bin/mktemp -dt -p /mnt/DroboFS/System/tmp locale.XXXXXX
+ _tmpWgetDir=/mnt/DroboFS/System/tmp/locale.YL1q3X
+ [ -z /mnt/DroboFS/System/tmp/locale.YL1q3X ]
+ /usr/bin/wget -O /mnt/DroboFS/System/tmp/locale.YL1q3X/locale.tgz ftp://updates.drobo.com/droboapps/2.1/downloads/locale.tgz
+ _result=4
+ [ 4 -eq 0 ]
+ eval echo "Unable to download locale. Please check /mnt/DroboFS/System/tmp/locale.YL1q3X/wget.log for more information." >&4
+ echo Unable to download locale. Please check /mnt/DroboFS/System/tmp/locale.YL1q3X/wget.log for more information.
+ return 4
+ /usr/bin/DroboAppsAnalytics.sh -e download -n locale -r 1
ping: bad address 'ssl.google-analytics.com'
/usr/bin/DroboAppsAnalytics.sh: Unable to ping ssl.google-analytics.com with error code 1, exiting.
+ true
+ return 1
+ date +%Y-%m-%d %H-%M-%S
+ echo 2015-11-16 04-55-25: /usr/bin/DroboApps.sh status_app apache
+ _echo_end=0
+ _operation=status_app
+ shift
+ status_app apache
+ local _appName
+ _status_app apache
+ local _appDir=/mnt/DroboFS/Shares/DroboApps/apache
+ local _appTmpDir=/tmp/DroboApps/apache
+ local _status
+ local _enabled
+ local _running
+ [ ! -d /mnt/DroboFS/Shares/DroboApps/apache ]
+ [ ! -f /mnt/DroboFS/Shares/DroboApps/apache/service.sh ]
+ _status=apache is enabled and running.
+ echo apache is enabled and running.
+ _result=0
+ [ 0 -eq 1 ]
+ exit 0
+ date +%Y-%m-%d %H-%M-%S
+ echo 2015-11-16 04-55-25: /usr/bin/DroboApps.sh status_app apache
+ _echo_end=0
+ _operation=status_app
+ shift
+ status_app apache
+ local _appName
+ _status_app apache
+ local _appDir=/mnt/DroboFS/Shares/DroboApps/apache
+ local _appTmpDir=/tmp/DroboApps/apache
+ local _status
+ local _enabled
+ local _running
+ [ ! -d /mnt/DroboFS/Shares/DroboApps/apache ]
+ [ ! -f /mnt/DroboFS/Shares/DroboApps/apache/service.sh ]
+ _status=apache is enabled and running.
+ echo apache is enabled and running.
+ _result=0
+ [ 0 -eq 1 ]
+ exit 0
Netgear R6400. I’ll have to check the routing rules when i get home, but it’s mostly factory defaults.
[quote=“jasonob, post:2, topic:141830”]
I think installs were working before I installed a new router, but not sure why my router might block Drobo from downloading an app.
Given that wget is failing; I wonder if your router is blocking outbound FTP connections. What router do you now have?
Jason
[/quote][hr]
Looking at other Drobo logs and found that the gateway is pointing to the wrong IP. This is a very likely cause of the not downloading but i won’t be able to confirm until later today.
