Bhiga, i spoke to uk support this morning and was told i would get a response promptly…and here i am supportless.
Jennifer thanks for your support, but at the moment your it, i have 3 tb of data which is unaccessable because i have to sit on my hands and wait for an understaffed support department to get in touch.
I have been a drobo owner for 2 years now, and a drobocare owner since last year, before there was any UK support. I am allowed to be frustrated, this isn’t the first time this has happened, and i have been either lucky where the above steps have got my drobo back up and running with no data loss or i have lost everything.`I am genuinely scared of my DROBO due its temper, time machine wasn’t reliable in the early days, and speed has been slow. But i was prepared to put up with the fragility of the system because of the expandability, but at the moment this is the longest my drobo has been down, and i would be perfectly entitled to be upset if i lost my data.
At the moment Jennifer has been the only pro-actve member of DRI, i haven’t even had an acknowldgement email from anyone…I have $650 dollars worth of hardware sitting here uselessly (discounting data), until ‘my place in the queue’ pops up…